Bachelor degree in english literature

وظائف الكويت

Bachelor degree in english literature في الكويت

طلب توظيف في فندق جميرا المسيلة الكويت jumeirah messilah beach kuwait
الاسم: mina samy elsokary
رقم الهاتف:
البريد الالكتروني: [email protected]

Curriculum Vitae
Personal Information
Name. Mina Samy Morkos El Sokary
Date of Birth : 21-12-1985
Place of Birth. Egypt
Address.: Mohamed Farid st, EL Batanoun , Shebin Elkom,Menoufia
Nationality. Egyptian
Marital Status. Single
Mobile No.: 0509280058
E-Mail.: [email protected]
Passport no.: A02684255

Education
License of Literature English Dep (May 2007)
Experience
1) Savoy (Sharm El Shikh) a five star hotel responsible for the bowling center reception
• Responsible for operate the centre
• Handle guest request and complains
• Responsible for the public relation and all guest affairs
2) sales and customer service period from 10/12/2009 to 7/4/2011
• responsible for the Hotel contracts for the bowling centre
• responsible for increasing the revenue of the bowling centre
3) Titanic aqua park Hurghada a three star hotel as a telephone operator from 6/3/2008 to 7/6/2008
4) Dreams beach Marsa Alam five star hotel as a running cashier from 3/7/2009 to 4/12/2009
5) Shangri-la Hotel Dubai 5 stars working as a service associate from 28/08/2011 till 25/10/2012
• Responsible for answer inbound and outbound calls
• Answer all the guest inquiries in courtesy and efficient manner
• Handle the crew passengers and cargo wake up calls
• Handle the transportation of the crew from the hotel to the airport
• Handle all the guest problems with efficiency and experience
6 ) Novotel & Ibis World Trade Centre Dubai !
Working as Reservation Agent and Visa Officer from 03-November-2012 till now
• Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all packages plans.
• Knows the credit policy of the hotel and how to code each reservation.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Determines room rates based on the selling tactics of the hotel.
• Prepares letters of confirmation.
• Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the hotel\'s policy on guaranteed reservations and no-shows.
• Processes advance deposits on reservations.
• Tracks future room availabilities on the basis of reservations.
• Helps develop room revenue and occupancy forecasts.
• Prepares expected arrival list for front office use.
• Assists in preregistration activities when appropriate.
• Monitors advances deposit requirements.
• Handles daily correspondence. Responds to inquires and makes reservations as needed.
• Makes sure that files are kept up to date.
• Maintains a clean and neat appearance and work area at all times.
• Walk around with the client and ensuring that they secure whatever services they are in need of.
• Getting information about areas of interest in order to target more clients in particular seasons.
• Making arrangements for clients travel programs.
• To be aware of all front office procedures and assist with reception duties when required.
• Willing to undertake any reasonable request made by management in any other areas of the house.
• Configuring rates on the hotels property management system.
• As a Visa Officer you are responsible for processing and carrying out all transactions related to visa’s, liaising with various Government Departments and your role will include key responsibilities such as:
• Assist the Government Relations Officer for immigration related tasks
• Submit relevant documents periodically to the immigration / labour office
• Prepare on a monthly basis reports on visa reconciliation
• Carry out other relevant tasks and duties as assigned
• Maintain and cultivate goodwill and good relationship with Government Departments
• Be up to date in regards to any changes or amendments to the prevailing laws / rules / regulations, changes in forms / formats and other procedure

Personal Skills
1) Computer and internet. Good knowledge of Microsoft Office products and Opera
2) English fluent speaking and writing.
3) Arabic: Mother Language.

Other Skills

1) Hard worker.
2) Excellent team player.
3) Communication and interpersonal skills.
4) Friendly and efficient manner.
5) Think of new ideas and creative ways to solve problems.
6) Ability to work under pressure.

Honor and award

• The best new comer male 2009 certificate of appreciation
• The employee of may 2010 certificate of appreciation

Hobbies

• Reading English novels
• Playing football