B. S. Business Administration, Minored in Information Systems

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B. S. Business Administration, Minored in Information Systems في الكويت

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الاسم: نواف خليل الخليفه
رقم الهاتف:
البريد الالكتروني: [email protected]

Objective Seeking a management position with a customer services team or human recourse, business development ,strategic planning team, to contribute and assist in the decision-making process and improve effective sales
Experience
March 2011 – present: Ministers Council

Dec ,2008 – 2010 Bank Boubyan
Customer Service Manager
- Created the customer service department for Boubyan Bank
- Developed the department strategy and created Job profiles for all the employees.
- Created and supervised customer service system training for employees in collaboration with the IT Department
- Developed the after-sales customer service program.

2008 – Present Privet Business

2008 - Flower and Wedding Planning
July, 2004 – 2008 The Sultan Center

Manager of 240 employees in all stores at TSC Kuwait and in Jordan 130 Safeway
For 6 month as training and creating new polices for the warehouse.

• Plan, develop & implement Division strategy
• Manage quality of customer service & improve standards/protocols for Loss Prevention activities that impact or involve customers.
• Reviews actions in investigation& reporting of loss.
• Upgrade and implement new policy and procedures in Kuwait and Jordan
• Monitor & Evaluate all Employees under my command.
• Develop staff & report to management
• Control department outflow within agreed budgets
• Ensure satisfaction with other departmental managers
• Identifying methods to recognize and reward achievements
• Improve productivity, reduce costs, and create a diverse and healthy working environment
• Review & audit Training program
• Pay close attention to Customer complaints with the committee to solve problems
• Daily visits to branches to increase customer satisfaction

Sep. 2001–June 2004 The Investment Dar Kuwait
Products Developer, Strategic Planning & Product Development Department

 Evaluate new projects, determine sales weaknesses, then write & submit reports to the management.
 Monitor the market & competitors, write & submit reports comparing marketing and sales with those of competitors.
 Assist in developing new products for the company.
 Develop the Share Point Project in the company, trained the management and employees in how to apply & utilize it.
 Transcribe TID\'s website webmaster & carry out the necessary update in conjunction with the webmaster.
 Evaluate the Call Center services then write & submit reports to the respective division.
Education

1995-1997 Cuyahoga Community College, Cleveland, Ohio
Major - Business Administration

1997–2001 Cleveland State University, Cleveland, Ohio
B. S. Business Administration, Minored in Information Systems
Languages & Skills
 Fluent in Arabic and English
 Computer literate, accustomed to using:
a. Windows
b. MS Office applications
c. Microsoft Front Page
d. Microsoft Power point
Interests Computers, sports, fitness, & stock news