BSC hotel management

وظائف الكويت

BSC hotel management في الكويت

طلب توظيف في كافية نستلة تول هاوس NESTLE TOLL HOUSE
الاسم: Michael Fared
رقم الهاتف:
البريد الالكتروني: [email protected]

Michael Nabel Fared
E-mail: [email protected]
Tel: 00965-60333725

CAREER OBJECTIVE

̵ To obtain a challenging and responsible position that would best utilize my expertise in the business environment.

PROFESSIONAL EXPERIENCE

Nov 2013 till now
PIZZA PAPA JOUNS (Kuwait)
Operation manager

Key Responsibilities
̵ Manage Papa John\'s restaurant chain in Kuwait- Overall: 28 locations
̵ Prepare annual budget and business plan for the brand outlets
̵ Ensure restaurants and production operations meet both state and departmental requirements in matter of sanitation, regulations and procedures
̵ Ensure the provision of reliable inventory, cost control and financial data to support senior management’s decision making
̵ Review, audit and analyze monthly financial reports (P&L).
̵ Prepare, implement and execute critical path for new outlet openings
̵ Develop, implement and monitor a series of operational metrics to measure the effectiveness of the department across all functions
̵ Manage procurement and negotiate terms of agreements with suppliers
̵ Access local market competition as well as regional food and beverage trends
̵ Assist the projects department in outsourcing of new contracts, and in ordering needed spare parts
̵ Achieve financial and operational objectives by anticipating requirements, submitting information for premises’ budget, scheduling expenditures, analyzing variances, managing quality and cost control

̵ Improve the operation system ,processes and policies in support of organization mission – specifically, support better management reporting ,information flow and management , business process, organizational planning
- Manage and increase the effectiveness and efficiency of support service (HR,ITand finance )through improvement to each function as well as coordination and communication between support and business function
- Play a significant role in long-term planning , including an initiative geared toward operational excellence
- Oversee overall financial management , planning ,system and controls
- Management of agency budget in coordination with the Owners
- Development of individual program budget
- Invoicing to funding sources , calculation of completed units of service
- Payroll management , including tabulation of accrued employee benefits
-Disbursement of checks for agency expenses.
- Organization of fiscal documents
- Regular meetings with executive director around fiscal planning.
- Supervise and coach office manager on weekly basis.
- Direct annual budget and planning process for the organization\'s annual budget Owners
- Develop and manage annual budget.
- Oversee monthly and quarterly assessment and forecasts of organizations financial performance against budget , financial and operation goals
- Assisting Owners in creating annual organizational budget and monitoring cash flow
- Contribute to short- term organizational planning and strategy as a member of the management team

Oct 2010- Oct 2013
Kout Food Group- Kwt
Burger King- Area Manager

Key Responsibilities
̵ Manage 8 locations
̵ Participation, preparation of annual budgets
̵ Break-even analysis.
̵ Supervise and direct Restaurant Managers for LSM implementation at the restaurant level, along with studying a LSM for each unit and elaborate a plan with a calendar
̵ Ensure Operations execution meets Company standards and customer expectations.
̵ Manages manpower needs through effective planning for Quantity, Quality and development of manpower. monthly focus for team member development is to be planned on a monthly basis. Turnover targets to be achieved.
̵ Sales & Profit
̵ People Development

Mar. 2008 till Aug 2010
Americana Food Staff (Kuwait)
KFC- Area Manager

May 2006- Feb 2008
Kout Food Group- Iraq & Kuwait
Camp Manager - Pizza Hut, Burger King, Taco Bell and Cinnabon- US army camps

Key Responsibilities
̵ Camp locations: Balad, Kirkuk, Spicher, Baghdad, Victory, Q-West ( 13 locations)

Aug 2005 - April 2006
Kout Food Group ( previously AL Homaizi Food Stuff Co)
Multi-Unit Manager- Burger King

Key Responsibilities
̵ Manage 4 locations

Feb 2000- June 2005
Americana Food Stuff
KFC- Egypt
Restaurant Manager

EDUCATION:
̵ BSC. Hotel management division and Business administration

TRAINING AND COURSES:
̵ Developing champion program (LAS & LAR) provided by YUM.
̵ Restaurant training system (RTS development program ) provided by YUM.
̵ 6-sigma (food hygiene) provided by Sheraton.
̵ Customer mania program provided by YUM.
̵ Customer mania plus program provided by YUM.
̵ Basic management training provided by burger king.
̵ Profit and loss.
̵ Advanced restaurant operations courses.
̵ Negotiation skills.
̵ Communication skills.
̵ Team & work groups.
̵ Planning & controlling.
̵ Argumentation.
̵ Problem solving and decision-making.
̵ Cost management program.
̵ How work together
̵ Customer service workshop.
̵ Managing restaurant finance workshop.
̵ Get ready to lead.
̵ Leader ship program.
̵ Hazard analysis critical control point (HACCP)
̵ Accounting.
̵ State of the mind customer service workshop.
̵ Fire prevention / fighting.
̵ Food safety.
̵ Crew training.
̵ Stress management.
̵ Customer delight.
̵ Situations management games.
̵ Equipment troubleshooting.
̵ Management controllable.
̵ Time management.
̵ Management accountabilities.
̵ Production control.
̵ Communications kills.
̵ Product quality.
̵ Legal compliance.
̵ Safety and security.
̵ 4 steps training.
̵ Coca Cola Quality Workshop December 2011
̵ Foundations Training Workshop October 2011
̵ Spiral Dynamics Integral Training April 2012
̵ Maximizing Performance Workshop February 2012,
̵ Emotional Intelligence Workshop 2012
̵ Serve Safe Food Safety Certification July 2013
̵ Situational Leadership Workshop February 2013,

LANGUAGES
̵ Arabic: Mother language.
̵ English: very good (written and spoken)

COMPUTER SKILLS
̵ Microsoft office tools.
̵ FMIS system
̵ SAP system
̵ Excellent skills of Internet researching.

CORE COMPETENICES
̵ Excellent communication skills
̵ Relationship and Partnership building skills
̵ Problem Solver
̵ Personal Effectiveness / Interaction - Leadership, influence and communication, conflict resolution, teamwork
̵ Results Orientation / Execution - problem solving, decision making, planning, performance management
̵ Strategic Thinking - strategic foresight, global thinking

ACHIEVEMENT AND AWARDS
̵ Best performing area manager 2011
̵ Best P&L performance area 2011
̵ Highest profit achieve area manager 2011
̵ Highest sales growth area manager sales 2011 vs budget 109% vs last year 117%
̵ Highest KPI performance area manager 2011 (Home delivery , Audit )
̵ Best performing area manager 2012
̵ Best P&L performance area 2012
̵ Highest profit achieve area manager 2012
̵ Highest sales growth area manager sales 2012 vs budget 106% vs last year 113%
̵ Highest KPI performance area manager 2012 (Home delivery , Audit )
̵ Best performing area manager 2013
̵ Best P&L performance area 2013
̵ Highest profit achieve area manager 2013
̵ Highest sales growth area manager sales 2013 vs budget 105% vs last year 112%
̵ Highest KPI performance area manager 2013 (Home delivery , Audit )
̵ 9 AWARDS from (DOD) USA Department of Defense

PERSONAL
̵ Date & place of birth: 10/06/1977 – ElMinia, Egypt.
̵ Marital status: Married .
̵ Military status: Exempted.

REFRANCE
- Mr. Ossama Tadrous ( Burger king middle east operation director)
Tel no: 965-99293750
- Mr. Rohan Tales (Burger king Kuwait training manager )
Tel no: 965-96611713